Accuracy of Information and Images

We act as a corporate reseller of computer products and services, with almost all products being made available for direct shipment from our primary supplier. The data, product specifications and images are all uploaded to our site daily by our supplier, and updated through the course of each day. Significant effort is invested in ensuring the accuracy of specifications, product descriptions and images, but no guarantee is offered of their accuracy or suitability for your purpose. Products can appear different to the images shown, and if you would like to confirm details regarding a particular product, please speak to your account manager, our sales team or use our Live Chat service - and request a product brochure.

Payment Methods

There are a variety of methods available to you. Credit card payments require a surchase of 3%, which will be added to your order. Direct deposit information will be provided for direct payment of invoices. Credit accounts can be established, but will require the completion of a credit application form. Please speak to your account manager, or our sales team to get more information or to assist you with any of these payment methods.

Stock Availability

As one of Australia's oldest corporate IT resellers, we have formed supply partnerships with almost all of the key wholesalers that service the IT market, and we have access to hundreds of thousands of products from many manufacturers. The products shown on this website are sourced predominately from one particular wholesaler, and all product information and stock availability reflects the information that is provided to us by them. Most of the items offered for sale through our website can be sources from other wholesalers, so even if the stock quantity is zero, you may find that we can source the item from somewhere else. Please make use of our instant chat service to request this information when required. Stock information is updated throughout the day, and every effort is made to ensure the validity and accuracy of all of the information on this site.

The available stock quantities shown on our website represent the stock available with our supplier. This information is subject to change throughout the day, and this figure in no way represents a guarantee to supply. Once an order has been placed in our system, your company will receive daily ETA reports outlining the status of any outstanding items. If an item is confirmed in stock at the time of order, then most orders will be dispatched within 24 hours.

Delivery Times and Freight Charges

Most orders are shipped directly from our supplier to your office, thereby saving time and keeping freight costs at a minimum. Once we have confirmed that the goods have left our supplier, and invoice will be forwarded to your company. If an order is part shipped, then this will be reflected in the daily ETA report.

If your order is urgent, or you would like to cancel outstanding backordered items, please contact one of our Technology Advisors, and they will be happy to modify your order as you require.

Your Privacy

When you sign up for an account to use this site, we will ask you to provide information about your company, which will include the company name, address and contact details, including your email address. This information is securely stored in our database server, and will be used by us to process orders and provide quotations. We may use this information to offer your company specials or to keep in touch, but we will never trade, sell or share this information with any third party without your permission.  When you place an order, you are asked to confirm your shipping details. If you change the shipping address and contact information, this will only be stored with the order, and will not be used for any other purposes. If you elect to use our Live Chat service, then you will be asked to provide your name and email address again, and this will only be used within the chat session, and will allow you to request a transcript of the chat details to be emailed to you.

Our webserver, like most servers on the internet, will capture and log your IP address as you are using our website. This allows us to better prevent fraud and improve your web experience. Our website uses cookies (small bits of information that are sent from our website to your computer) to better manage your web experience. We do not use this cookies for any purpose other than enhancing your experience of our website, and do not track an web activity prior to, or after you visiting our website. While you are on our website, these cookies may be used to monitor your experience and interact with you.

To learn more about privacy legislation and how it applies to you, please visit: http://www.privacy.gov.au 

Your Security

For account transactions and credit card payments, our website employs state of the art SSL 128-bit technology that encrypts and protects the information sent between our site and your computer. We use on of Australia's recognised payment gateways for all credit card transactions, SecurePay, who process your credit card payment. At no time is your credit card information stored or maintained on our website or servers.

For more information about our payment gateway provider, please visit: http://www.securepay.com.au/about_SecurePay.html

Shipping Mistakes, Damaged on Arrival, or "Dead on Arrival" Products

If you receive a delivery that is incorrect (ie. a product different to what you ordered), or if you find that the product are damaged, faulty or simply do not work, you must contact your account manager, or our sales team within 7 days of receiving the goods. Most manufacturers will allow us to process such returns simply, and without your involvement, however there may be instances in which you are required to contact the manufacturer directly, so that they can confirm the fault. When contacting our team to request a return, please ensure you have the following information ready to provide them:

• Our invoice number
• Your order number
• The part number of the item that will need to be returned
• The serial number of the item that will need to be returned (if available)
• Information about the fault or damage
• Whether the packaging for the product has been opened

Upon receiving this information, our team may instruct you to contact the manufacturer to confirm the fault. If this is the case, then the manufacturer will typically provide a reference number that we will need in addition to the above information. Once we have received all relevant details, we will issue your company with a Return Authorisation number, and details about how to return the product to us, or to our supplier. It will be your choice as to whether you would like to process this return as a credit, or as an exchange. Once the goods have been sent back, they will be tested by our supplier to confirm the fault, and if confirmed we will issue a credit or exchange within 7 days of this confirmation. If no fault or damage is found, the original invoice will be processed, and you may be charged additional fees for the handling, checking and shipping of the product.

Other Returns and Exchanges

We understand that mistakes happen, and sometimes you can order a product that you don't want or decide against after receiving it. In such instances, we request that you contact your account manager, or our sales team immediately to discuss the options available to you.

Some of the products that we sell are deemed "non returnable" by our supplier, and in such instances we will be unable to return or exchange the product on the basis of incorrect choice. However, if our supplier is able to accept the product as a return and the goods are unopened, then generally we will be able to process a return or exchange with 14 days. Restocking fees and freight charges may apply, and it is important that you discuss these with our sales team before we process a return or exchange.

Return of Opened Items

The exchange or return of opened items that are not faulty or damaged is decided on a case by case basis. If you have opened your goods, and subsequently decide that you would like to return them for exchange or credit, then you must contact your account manager immediately. The sales manager will assess the situation and decide whether to accept the goods back. In such instances, restocking fees and/or freight costs  will apply.

Return of Software

Unopened software can be returned in a similar manner to other products details above. Damaged or incorrectly shipped software can also be returned under the same process outlined for other products. Opened software cannot be returned or exchanged simply on the basis of incorrect choice due to copyright implications.

Credit Notes, Exchanges and Other Refunds

Upon completion of an RA, you can elect to have your return processed as a refund (for credit card customers and direct deposit payments), a credit note (for account customers) or to apply the refunded amount towards and alternate item (exchange). Please speak to our accounts department or your account manager to request the method of refund.

Manufacturer's Warranty Repairs and Service

For all faults that arise during the course of using a product purchased from our website, we would suggest that your first point of contact should be the manufacturer. The manufacturer will determine the warranty that applies to the item, and will advise you as to whether the damage or fault is covered under that warranty, and how to go about having it repaired.

Should you have difficulties dealing with the manufacturer, or are unsure as to how to contact them, you can contact our sales team or your account manager who will try and help you contact them.